When would I need to pay a deposit for an overnight stay?
We are happy to make reservations for your pet's stay, but dog boarding at Driftwood PET RESORT and SPAW does get full for holiday dates. We do require a deposit worth a three night stay when booking over busy holidays. This will ensure that your pet has a spot reserved during these busy times. If cancellation is needed, the deposits are refundable to your payment card up to 10 days before the start of the reservation. If you need to cancel less than 10 days before your pet's stay, you may be outta luck - but give us a call and we'll talk about options.
Which vaccinations are required to board my pet at DRIFTWOOD VET?
Dogs visiting the facility must be current on rabies, distemper/parvo, and bordetella (kennel cough) vaccines. Cats must be current on rabies and distemper vaccines, and be free of FeLV, FIP, and FIV (give us a call if this is an issue). When you visit us with your pet make sure to bring your vaccination records if they are from another veterinarian - if there are any vaccines that are out of date or missing we are happy to have them done while your pet stays with us at Driftwood PET RESORT and SPAW, but if we are not able to find record of vaccines we will need to update them in order to have them board with us. If your pet has had a previous vaccine reaction, please let us know so that we may update their profiles and keep all of our four legged friends healthy and happy!
Why do you require a NEGATIVE parasite stool screening within 6 months of boarding my pet?
Nobody likes a parasite! Transmission is largely through the poo - and while we run a pretty clean ship here, poo happens. A parasite-free stool sample every 6 months is the GOLD STANDARD for maintaining health and well-being per the recommendation of the Companion Animal Parasite Council (CAPC). For the safety of our guests and Pet Resort and SPAW team members, it is critically important that everyone is parasite-free - so we can focus on the fun things... like Pupdates and Cat Chat posts!
What is your plan if my dog becomes seriously ill?
Our staff veterinarian will advise our Driftwood PET RESORT and SPAW staff and contact you with options in the event that your dog becomes ill. If time is of the essence and it is a true emergency outside of normal doctor hours, we may opt to take your pet into the emergency clinic. Your pet's safety and well-being are our priority.
Do I need to bring my own food?
YES! Keeping your pet happy and healthy requires that you bring your pet's food to maintain good stools and GI health. Pre-measured meals or detailed measurements and instructions are helpful to ensure that our PET RESORT and SPAW staff is properly feeding your pet! In the event that you are unable to bring your pet's food, we are happy to provide our "house diet" for a daily fee.
How many times per day are the dogs let outside?
The dogs are let outside 3 times per day: morning, noon and night.
Are the dogs let out together?
If dogs are in the same family and get along with each other, we let them out together. Otherwise, they are let out into their own separate yards to minimize conflicts and disease.
What happens during doggie playtime?
Each dog is different - some might need some more time outside to get some fresh air while other dogs simply like to sit on your lap and be petted. We try and cater the playtime to their individual needs one on one.
What happens during a trail hike for my dog?
Dogs get to hike privately and one-on-one with a Driftwood PET RESORT and SPAW team member, unless they have another dog family member that walks with them. We have different trails to accommodate all dogs - large and small! We recommend these hikes for ALL of our "energetic" guests on a daily basis, and at least every other day for guests having an extended stay.
Are your accommodations for my pet heated and air-conditioned?
YES, of course! Our PET RESORT and SPAW offers a climate controlled, secure, safe and comfortable place for your pet.
What size are your kennels?
They vary to fit your pet. We have smaller quarters for smaller dogs and cats, and indoor runs for big dogs or multi-dog households. We take a great deal of pride in the cleanliness of our facility and would be happy to show them to you on a tour.
What's so sweet about the suites?
Our suites are situated up front with our Driftwood PET RESORT and SPAW office staff, so there is a lot of "people interaction" throughout the stay. Pets must pass a temperament test to qualify for a stay in our suites. Pets in our suites also get first-in-line service for attention, feeding and potty breaks!